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Dedicated son, model student

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As a student at Tampines Junior College (TPJC), Mr R. Ramana had a gift for economics and served in multiple leadership posts.

Outside of school, he was his mother's voice.

Madam Sumathi Meyyappan has been unable to speak or hear since birth and often relies on her son, who is proficient in sign language, to communicate on her behalf.

The 18-year-old full-time national serviceman takes turns with his family members to go with her to the various community events she is invited to. "My mother is independent and takes care of herself," said Mr Ramana.

His mother, who works as a laboratory assistant in a secondary school, uses writing to communicate with others when she is alone.

His father works at a warehouse, and he has two siblings.

Knowing the challenges faced by his mother helped instil in Mr Ramana a desire to help others. At school, he led the implementation of a service learning project to benefit migrant workers in Singapore after returning from a service learning trip to Vietnam.

But the greatest obstacle Mr Ramana said he faced at TPJC was time management - he was vice-president of the Indian cultural society, orientation group leader and an A division footballer.

Being "not exactly a fast learner" by his own admission, his multiple commitments affected his academic performance. Thankfully, his teachers were there for him, staying well into the night for consultation sessions to help him keep up with his lessons. He did them proud by scoring four distinctions.

Physics teacher Ong Wee Hong said: "Ramana exemplifies maturity, responsibility, diligence and perseverance. He takes initiative over his own learning."

Mr Ramana also credited his principal, Ms Pamela Yoong, for being "one of the most caring people" he had ever met and added that she always ensured the welfare of students in the school.

When asked about his ambition and plans for the future, he said he would like to study computer engineering on a scholarship and start a technology company.

"My long-term goal is to launch a social enterprise or voluntary welfare organisation to help others."

hytay@sph.com.sg


This article was first published on Feb 25, 2017.
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Saturday, February 25, 2017 - 16:05
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Teen scales new heights caring for reptiles at the zoo

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Snakes are beautiful, says 18-year-old Kelsie Tan, and there is no reason to doubt her.

After all, she works as a part-time reptile junior keeper at the Singapore Zoo, where she cares for animals such as giant tortoises.

She had just finished her A-level examinations at Raffles Institution (RI) late last year when she learnt of the job opening through a fellow member of the Herpetological Society of Singapore (HSS).

This was an interest group she joined in her first year of junior college, after getting to know about it through well-known nature guide Subaraj Rajathurai, whom she met in Secondary 3 when she went on a study trip he led.

"One of my fellow HSS members received notice from the zoo that their reptile section was hiring part-time keepers," said Ms Tan. She went for an interview before securing the job.

When asked what she thought the zoo looks for in young first-time keepers, Ms Tan said a passion for animals and their well-being is key. "It is quite hard for someone of my age to actually come in with much background knowledge, as not everyone can get exposure to wildlife at such an early age," she said.

"They are just looking for someone who is eager to learn."

Her involvement in wildlife and conservation extends beyond reptiles.Photo: Courtesy of Kelsie Tan

However, her involvement in wildlife and conservation extends beyond reptiles.

She aspires to study environmental engineering or environmental studies at the National University of Singapore.

As a junior college student, Ms Tan was part of RI's Ecological Literacy Programme, an enrichment initiative for nature lovers.

Advised by researchers specialising in civet cats, she wrote a children's book to debunk misconceptions about the critters with her friends in the programme.

Mr Tan Si Jie, her teacher-mentor in the programme, praised her for her tendency to lead her peers during group activities.

"I think it is her natural character to be passionate about the environment," noted Mr Tan, who was also her teacher-in-charge in the outdoor adventure club.

He said she was always asking questions, especially during nature walks and field activities.

Told that her choice of job was an unusual one, Ms Tan said one needs to find the courage to follow one's passions.

"Think more inwardly rather than outwardly, listen to yourself."


This article was first published on Feb 25, 2017.
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Wear a helmet - it saved my life in three crashes

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Most of us had our first taste of freedom on a bike, when at the age of four or five, we explored our neighbourhoods atop a rickety bicycle with training wheels.

Cycling is one of the most exhilarating experiences a child can have but many stop cycling as they get older.

That was certainly the case for me. I picked up cycling again only years later when I was 18.

But coming back to cycling can be intimidating. I remember having many questions such as:

Where can I ride? What kind of bicycle and safety gear should I get? What are the rules I have to follow?

Here are some tips you might find useful.

What kind of cyclist are you? The first question to ask: What do you want to use your bike for?

Are you looking for a speedy road bike or mountain bike to go on the road or trails?

Or do you want a reliable folding bike which you can use for commuting and running errands, and which you can take on the train?

Getting a bike that suits your needs and is the right size for you should be the first consideration.

Visit a bike shop whose employees will be able to help you get the ride you need.

Safety gear

Wearing and having proper safety gear is important. Here is what you need.

1. A HELMET

Singapore has no mandatory helmet laws for cycling.

If you are riding on the road, however, helmets are absolutely essential. They protect your head.

I have had three nasty crashes on the road and, all three times, my helmet took the impact and cracked.

If I had not been wearing one, I might have died or suffered a serious injury.

2. LIGHTS AND VISIBLE CLOTHING

The new Active Mobility Bill passed by Parliament last month will require cyclists to have both front and rear lights when riding at night.

But go one step further and wear bright coloured clothing as well.

Being visible is in your interest.

Both pedestrians and drivers will be able to see you coming and have time to react.

Riding tips

1. KNOW AND OBEY TRAFFIC RULES

At the moment, cyclists do not require a driving licence to ride on the roads but riders should at least know the basic traffic rules.

Mr Steven Lim, president of the Safe Cycling Task Force, says riders need to know three important ones:

  • Stop at red lights
  • Keep left
  • Be aware of traffic around you

2. RIDING AT LOW SPEED

One key skill to master is how to handle your bike at low speeds - it is an important skill that beginners would find useful, whether they are riding in traffic, or navigating crowds on the pavement.

Mr Lim says beginner cyclists often panic when they see crowds.

Knowing that you can handle your bike at low speeds will give you confidence.

You can practise this by setting up a simple circuit in the shape of a square in a carpark and learning how to ride around the tight corners.

Some cycling groups, such as Love Cycling SG, also conduct cycling clinics every so often, and experienced riders there would be able to show you the ropes.

3. RIDING WITH ONE HAND

Once you have mastered that, learning to ride with one hand is next.

This will allow you to put your hand out to signal to drivers or pedestrians, whether you intend to turn left or right, or when you are stopping.

Where can you ride?

People can ride bicycles just about anywhere - on the roads, footpaths, cycling paths and shared paths.

Plan your route

If you are thinking about using your bicycle as a mode of commute or to get somewhere, planning your route is one of the most important things to do.

The National Parks Board has a map of the Park Connector Network on its website which is a good starting point.

It is often better to pick a longer route that has less traffic or one that has dedicated cycling paths.

It might take you a little longer to get to where you want to go but you will be all that much safer. dansonc@sph.com.sg

For more details, read the online version of this guide at http://str.sg/4niV.


This article was first published on Feb 25, 2017.
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Ask ST: How do MRT train stations reduce the risk of flooding?

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Like all underground structures here, MRT stations are built with entrances (or exits) that are raised. You will notice you need to climb a few steps before going down into a station. The same goes for road tunnels and underground carparks - a ramp is built just before the entrance and exit. This construction design safeguards the underground facility from flooding.

But in recent years, the weather has become more extreme. For example, on the afternoon of Dec 23, 2011, about 150mm of rain fell over Orchard Road - an amount usually received in a whole month. The incident damaged property along the shopping belt, including about 40 cars parked in underground carparks which became submerged.

In February 2012, the Land Transport Authority called tenders for flood barriers to be built at six MRT stations in town. In July 2012, tenders were called to fit similar barriers at 11 more stations deemed to be at risk. The barriers can withstand floodwaters of up to 1.5m high.

Today, flood barriers at 35 underground MRT stations have been completed across the network.

"With the completion of these works, all current and future MRT projects, including those on Downtown Line and Thomson-East Coast Line, will meet the requirements for flood protection as specified in PUB's Code of Practice for surface water drainage," the LTA said in a statement yesterday.

The attention to flood mitigation is a stark contrast to earlier pronouncements that Singapore was safe from the climate change effects.

christan@sph.com.sg


This article was first published on Feb 25, 2017.
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MP Louis Ng's wife gives birth to premature twins who are in ICU

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SINGAPORE - Nee Soon GRC MP Louis Ng's wife gave birth to twins prematurely on Thursday (Feb 23) night, and the girls, born two months early, are now in the intensive care unit at Singapore General Hospital (SGH).

Mr Ng, who is also the founder of the Animal Concerns Research and Education Society (Acres), wrote on his Facebook page on Thursday night that he was "feeling worried at SGH".

"Twins have decided it's time to come out but it is way too early," he wrote, asking them to "fight hard".

Mr Ng, 38, told The Straits Times on Saturday (Feb 25) that his daughters Katie and Poppy were born via emergency caesarean at 10.45pm and 10.46pm respectively on Thursday.

"Katie is doing much better, but Poppy is smaller," he said over the phone.

Katie weighed 1.285kg at birth, and Poppy was lighter at 1.24kg.

on Facebook

[Please be ok] Twins have decided it's time to come out but it is way too early... The two little girls are making...

Posted by Louis Ng Kok Kwang on Thursday, 23 February 2017

Mr Ng on Friday (Feb 24) night shared a photo of Katie in the incubator, holding his finger.

"Everything happened so fast yesterday. Rushing home, rushing to the hospital, hearing the awful news that the twins had to be delivered, waiting for the news that the twins and my wife were okay," he wrote.

"But everything slowed down when I held Katie's hand and whispered to her that daddy and mummy are here and everything is going to be okay. Everything really just paused when she held on to my finger."

on Facebook

[Holding her hand] Everything happened so fast yesterday. Rushing home, rushing to the hospital, hearing the awful news...

Posted by Louis Ng Kok Kwang on Friday, 24 February 2017

The non-identical twins will likely be in ICU for another six weeks, and the first 36 hours are critical, Mr Ng told ST.

He has cancelled all his appointments over the weekend, but will be back in Parliament next week, he said.

Mr Ng has another daughter, three-year-old Ella, who was born naturally.

Asked how his wife Amy Corrigan was doing, he said: "My wife is a fighter. After the caesarean she was up and walking."

He thanked the doctors and nurses for their work, and even managed a joke.

"At least, they are born earlier means we can have one (birthday) party for the three of them," said Mr Ng.

Ella's birthday is in February as well.

on Facebook

[Pa Pa smurf officially has 2 more daughters] Welcome to this beautiful crazy world! Our two little girls were born...

Posted by Louis Ng Kok Kwang on Thursday, 23 February 2017

Mr Ng had been very excited about his twins' arrival. On Feb 15, he changed his Facebook cover photo to one of himself with a pair of twins in Nee Soon East.

on Facebook

Twins! Lots and lots of twins in Nee Soon East and I will be helping to add one more pair 😬

Posted by Louis Ng Kok Kwang on Wednesday, 15 February 2017

"Lots and lots of twins in Nee Soon East and I will be helping to add one more pair," he wrote.


This article was first published on Feb 25, 2017.
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Friends pay tribute online to teen who died after falling 4 floors at Orchard Central

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SINGAPORE - Friends of the teenager who died after falling from the fourth floor at Orchard Central paid tribute to him on social media, calling him "a great kid" and "an amazing person".

The 17-year-old, believed to be Jonathan Chow Hua Guang, died after falling four storeys from the linkway between Orchard Central and Orchard Gateway on Friday (Feb 24) afternoon.

Sharing photos of Jonathan on his Facebook page, Lincoln Loko Isaa wrote that he was "so sad to hear the bad news this morning".

"You will be missed but never forgotten. R.I.P. brother," he wrote.

Jessica Jade Sukrom wrote that Jonathan was "an amazing person and I hope you're okay up there".

Jake Laing wrote that Jonathan took him in, fed him and lent him clothes when he "had nowhere to go".

"I cannot believe you're gone I really can't accept it," he wrote. "It's a hard thing to swallow for me man because we have a bag of memories together which I will never forget."

on Facebook

So sad to hear the bad news this morning.. Jonathan Chow you will be missed but never forgotten. R.I.P brother. ❤️

Posted by Lincoln Loko Isaa on Friday, 24 February 2017

Information from his Facebook page indicates that Jonathan was from Randwick Boys High School, a school in Australia's south-eastern New South Wales state.

From pictures and videos shared by Jonathan's friends in memory of him, he appeared to be an avid skateboarder.

On the day of the incident, the teenager is believed to have climbed over the railing to retrieve his phone from a projection made of plasterboard, which was not meant to be load-bearing. It collapsed.

Singapore Civil Defence Force (SCDF) officers took him to Tan Tock Seng Hospital, with paramedics administering cardiopulmonary resuscitation (CPR) on him on the way, but he died in hospital.


This article was first published on Feb 25, 2017.
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Video of teen who fell from mall's link bridge leaked online

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A leaked video has been circulated online purportedly showing the moments before a 17-year-old teenager fell to his death in an Orchard Road mall on Friday (Feb 24).

In the 15-second clip , a boy uses both hands to jump over the 1.2m railing of a link bridge in Orchard Central while a girl in white holds up her right hand.

Seconds later, she appears to panic and looks over the railing.

The time and date stamp shown in the footage matches that of the incident, as does an Orchard Central sign visible in the video. The footage appears to have been shot from the Orchard Gateway side of the bridge which links the two malls. Orchard Gateway has confirmed the authenticity of the video.

The boy is believed to be Jonathan Chow Hua Guang.

Read also: Teen dies after falling 4 stories in Orchard Central

Earlier eyewitness accounts described Jonathan "vaulting"over the railing of the fourth-storey link bridge to retrieve a phone that had fallen on what appeared to be a ledge, but was actually a decorative plasterboard casing.

The incident happened around 4pm on Friday. The non-load-bearing casing collapsed and Jonathan landed on the ground below.

Singapore Civil Defence Force officers took the teen to Tan Tock Seng Hospital but he died later in hospital.

Information on Jonathan's Facebook page indicated that he was from Randwick Boys' High School, a school in New South Wales, Australia. He appeared to be an avid skateboarder who was also interested in parkour.

The oldest of two boys, Jonathan returned to Singapore last year and was waiting to be enlisted for national service, his father told Shin Min Daily News.

"I am not even sure of what happened (on Friday)," said Jonathan's father at the morgue yesterday morning.

This is the first time such an incident has happened at the mall and the affected link bridge remained closed to the public yesterday.

"Together with our building consultants, we are currently reviewing if any other measures, in addition to the glass barrier, are required," said Ms Mavis Seow, chief executive of Far East Organisation's retail business group, which owns Orchard Central.

"In the interim, our security officers will be patrolling the various link bridges at more frequent intervals."


This article was first published on February 25, 2016.
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35-year-old man speeds off after police stop him, is arrested for dangerous driving

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SINGAPORE - A 35-year-old man was arrested after evading police and leading them on a car chase in Geylang on Wednesday (Feb 22) afternoon.

The police told The Straits Times on Saturday (Feb 25) that they were performing routine vehicular checks along Guillemard Road towards Paya Lebar Road on Wednesday at 2.30pm.

Police stopped a van driver after spotting that he did not have his seatbelt on, Lianhe Wanbao reported on Saturday (Feb 25).

The man allegedly slowed down only to speed up suddenly in an attempt to escape.

He reportedly ran a red light onto Geylang Road, chased by at least five police cars, Wanbao said.

The man was eventually stopped at Geylang Lorong 22.

A search of his vehicle revealed 600 contraband cigarettes, Wanbao reported.

ST understands that cigarettes were found in his vehicle.

Police told ST that the 35-year-old male driver refused to comply with police instructions and sped off when he was stopped.

"After a brief pursuit, the man was arrested for dangerous driving," said the police spokesman.

Police investigations are ongoing.

lydialam@sph.com.sg


This article was first published on Feb 25, 2017.
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Chestnut Nature Park now largest in S'pore

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Mountain biker Melvin Ee, 44, used to be limited to a 1.6km trail at Chestnut Nature Park, next to the Central Catchment Nature Reserve.

With the official opening of the northern section of the park yesterday, the mountain bike trail is now 8.2km.

Chestnut Nature Park has expanded from 17ha to 81ha - equivalent to more than 110 football fields - making it the largest nature park in Singapore.

Besides the longer mountain biking trail, the hiking trail is now 5.6km, up from 2.1km.

National Parks Board (NParks) classifies most sections of the biking trail as moderately difficult to extremely difficult.

"They're less technical than the ones at Bukit Timah Nature Reserve," said Dr Ee.

Chestnut is the only park with separate trails for bikers and hikers. It also has Singapore's first pump track for stunt bikers.

Senior Minister of State for Home Affairs and National Development Desmond Lee officiated the opening yesterday.

He said the park is one of five buffer parks to protect the Central Catchment Nature Reserve from urbanisation impact.

Two more parks, Windsor and Thomson, will be opened in future.

abigailng@sph.com.sg


This article was first published on Feb 26, 2017.
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Sunday, February 26, 2017 - 13:00
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Active ageing for polar bear Inuka

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Even old polar bears need active ageing. At 26, the Singapore Zoo's locally born-and-bred Inuka is already way past its prime.

The average lifespan for polar bears is between 15 and 18 in the wild and 25 in captivity. In human years, Inuka is now in its 70s.

This means Inuka belongs to a special senior animal care programme, reserved for animals near the end of their natural lifespan.

In Inuka's case, this includes a mixture of daily quality of life checks, vet inspections, evening conditioning sessions and enrichment activities to keep it mentally and physically active.

Said senior carnivore keeper Mohan Ponichamy: "It is not unlike that of an elderly person. We have to constantly monitor their mobility, their diet and their habits."

Read also: Singapore Zoo celebrates Inuka's 26th birthday with icy treats

Inuka's movements are slower than before, due to painful arthritis in its left wrist and left knee. "Nowadays, it also tends to nap more because of its advanced years," said Mr Ponichamy, 39.

Inuka also suffers from dental problems. From time to time, it gets dry eyes and ear infections too.

These conditions, which keepers said are due to old age, mean that Inuka sometimes limps around in its "Frozen Tundra" enclosure.

Its late mother, Sheba, which died in 2012 at the age of 35, had also battled arthritis in its hind legs.

Said Dr Serena Oh, assistant director of veterinary services at Wildlife Reserves Singapore: "Its arthritis is of the most concern. If it is unable to move even with medication, we will have to consider its quality of life."

Mr Ponichamy said this is why they have to be transparent about Inuka's health. "Many people grew up remembering it and we don't want people to get a shock when it is gone," he said.

He and the four other keepers in his team know that they bear the responsibility of caring for Inuka in its twilight years.

Anything abnormal, such as hunger strikes or lack of responsiveness, is a sign that Inuka's health is getting worse.

But there have been no such red flags raised so far for Inuka, one of the zoo's most iconic creatures.

The senior keeper said that Inuka's age did not affect its mischievous behaviour.

It has been observed "inventing" its own games with the enrichment devices, such as stacking tyres or arranging its food in parallel lines. These are good indicators that it is happy, he said.

"Inuka is the reason I look forward to coming to work so early every day," he added. But the zoo will have to put it down if its health worsens.

When the fateful day comes, Mr Ponichamy said it will be a very "emotionally difficult period" for him and his team of keepers.

This is especially so for junior keeper Stefan Ng, 29, who said: "I grew up watching Inuka since I was a boy and it was my childhood dream to look after it."

Every year, Inuka is sedated and taken to a nearby animal hospital for a more comprehensive check-up.

Its current health problems were first detected in one such check-up three years ago, and the next one is scheduled for May.

Said bank officer Gerard Seam, 29, who was at the zoo with a friend on Thursday: "The day that Inuka dies will be a sad one. But it still looks healthy as we saw it taking multiple laps around the pool."

Singapore Press Holdings (SPH) has supported Inuka's upkeep since its birth on Dec 26, 1990. SPH Foundation, the charity arm of SPH, took over in 2007.

on SPH Brightcove

ngjunsen@sph.com.sg


This article was first published on Feb 26, 2017.
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LAMC Productions gets flak for 'nightmare' organisation of Guns N' Roses concert

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It was like "knock, knock, knocking on heaven's door" to get drinks and food at the Guns N' Roses concert. Even "a little patience" didn't help much.

I had wanted to relive my teenage head-banging years of listening to these legends with this concert so I bought a $318 Pen A ticket as well as a $16 shuttle bus ticket - although I didn't use it in the end due to kind friends letting me carpool with them.

I had my initial doubts about how the shuttle buses may run and sadly, my doubts came true. Altogether, the concert experience has turned out bittersweet for me.

Guns N' Roses delivered a stellar 3-hour performance at the Changi Exhibition Centre last night (Feb 25) to a crowd of 50,000 but that can't be said true for its organisers LAMC Productions.

Their Facebook page has been inundated with complaints from the public for the "nightmare" organisation, as some commentators put it.

Pearl Ang posted her comment: "The logistics was phenomenally a NIGHTMARE."

LAMC has noticed the complaints and posted that they "pledge to refund the unspent RFID credits." But their post has not sat well with many.

Those who bought tickets to the concert got RFID wristbands that allows for cash top-ups so that actual money need not be exchanged at the venue.

Unfortunately, concert-goers spent a lot of their time lining up - from topping up their credits, to separate food and drinks lines, toilet queues, merchandise queues, entry into and exit from the venue as well as lining up for the shuttle buses.

There seemed to be more waiting in line than the actual enjoyment of the concert.

Melinda Wong said she "had to miss parts of the concert just for all this lining up."

What made it worse was after all that waiting in line, drinks and food ran out, and there was no way to get refunds for unused credit. I still have $50 in mine.

Anthony Horsnell wants an explanation:

Safety also seemed to be an issue for Hanis Zakaria:

Unhappy fans have also gone on to Guns N' Roses Facebook page to voice their anger about the organisers while thanking GnR for their awesome performance.

Despite the many complaints, there were some, especially those in VIP, who had a better experience than most.

Jessie Cheah is one of them who bought VIP tickets, and Ken Piong makes a valid reply to her comment:

I am, of course, happy to have seen (make that tiny glimpses of) the legends but even their amazing performance cannot fully shake off the disappointing feeling I have overall.

spanaech@sph.com.sg

Read also: Hard rock icons Guns N' Roses shine in Singapore despite less-than-stellar sound

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Need to tap maids in drive to save water

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Domestic workers take care of water-intensive activities such as washing and cooking. But they may not necessarily be aware of water- saving drives and messages, according to experts.

To help turn things around, some private and public organisations are planning to reach out, or have already engaged, these maids to acquaint them with the importance of conserving water.

The issue of saving water came under the spotlight after last Monday's Budget announcement that the Government is raising water prices by up to 30 per cent, the country's first such hike in 17 years.

This comes amid increasing concerns about Singapore's long-term water security.

Experts said the message about saving water may not be trickling down to many maids, going by their years of field experience and interactions with people in different countries. This is not helped by the fact that maids are not the ones paying the bills in Singapore.

Read also: Twitter users share how to save water after Budget 2017's announcement of water price hike

Professor Asit Biswas of National University of Singapore's Lee Kuan Yew School of Public Policy said the Republic is very different from developed cities in the West, because many of the middle and upper-class households have maids.

"No European or North American city has Singapore's unique characteristic of maids," said Prof Biswas, who has advised United Nations agencies and governments around the world on water security.

"And because the water price in Singapore is so low (relative to household income), the person in charge of water, for all practical purposes, is the maid."

While the price of potable water in major European cities ranges from about $5 to $8.50 per cu m, including taxes, that in Singapore is about $2 and will remain below $3 even after the 30 per cent hike.

Prof Biswas said the water-saving campaigns have mainly targeted Singaporeans, and this needs to be adjusted to educate maids too.

There are about 230,000 maids in Singapore, said the Foreign Domestic Worker Association for Social Support & Training (Fast).

Read also: Budget 2017: 5 things that may affect you directly

Professor Ng Yew Kwang of Nanyang Technological University's Division of Economics said the phenomenon of how people who turn the taps on may not be actually paying the bills is a common one.

This is applicable to cleaners, for instance, apart from maids.

He added that a way around the problem would be to increase water prices substantially so that employers will take action. He had previously said that even a doubling of water prices would not be excessive from an economic perspective.

In response to queries from The Sunday Times, national water agency PUB said it has worked with the Ministry of Manpower to organise educational roadshows and activities on water conservation for domestic helpers.

The agency has produced a bilingual video and a water-saving handbook in English, Bahasa Indonesia, Tamil and Burmese that is shared with maid agencies and training providers.

Meanwhile, Fast president Seah Seng Choon said the association plans to organise talks by PUB, give away water-saving gadgets and appoint Save Water Ambassadors among its 6,000 member maids.

"Fast will be a vehicle to reinforce foreign domestic workers to do their part (to save water) as they are part of the fabric of Singapore society," added Mr Seah.

Meanwhile, some employers have been trying to educate their maids on saving water.

One of them is Madam Yeong Soh Yeng, a freelance pre-school teacher. She lives in a five-room Housing Board flat with her husband, seven children and their Indonesian maid, Madam Fatimah Dulhadi.

Madam Yeong, 62, noted that water usage by maids from different countries may differ, so it is up to employers to let them know how to manage the use of water for household chores.

She has taught Madam Fatimah, 35, to collect water from the washing machine's rinse cycles, which she said amounts to more than 10 litres, to wash the floor and flush the toilet.

In another household, administration officer Maha Leckshmi, 64, makes the effort to educate her Sri Lankan maid Welendra Mulacharige Wimalawathie, 55, on saving water.

The two, who live in a three-room flat in Yishun, use the washing machine only for curtains and bedsheets, and bathe from a pail.

Said Madam Leckshmi of her maid: "She's like family. I always show her the bill and tell her we need to save water and electricity."

linyc@sph.com.sg


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Technology to play bigger role here: PM

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Singaporeans can expect a national digital identity, cashless payments in hawker centres and a transport system that is more responsive to changes in demand in the near future.

Prime Minister Lee Hsien Loong sketched out this vision of how he sees technology playing a greater role in improving life here at a recent closed-door dialogue.

His office released a transcript yesterday.

And there is a lot more that the Government, businesses and people can do to seize the opportunities that new technology creates, he added.

The need to innovate and build strong digital capabilities is a key strategy of the Committee on the Future Economy (CFE), which released its report this month, and the Budget contained several measures to help on this front.

Ministers will elaborate on these plans when Parliament debates the Budget this week and the next.

Implementation will be key, Mr Lee said.

Technology is a key focus because, while there are manpower and space constraints, "in terms of ideas, productivity, breakthroughs, the constraint is only what the human mind can come up with, what people can organise and deliver".

Mr Lee's dialogue last Friday with 150 start-up founders and guests from across the Asia-Pacific region was part of Camp Sequoia, an annual tech summit organised by venture capital firm Sequoia Capital India.

He said technology is an area Singapore has an advantage in, as a compact city with high-quality infrastructure and tech-savvy people.

Its Smart Nation Programme Office was set up to spearhead the use of technology and key projects that "will make a big difference to the way Singapore is able to operate".

NOT FAST ENOUGH

Mr Lee added: "I think personally that, for all our pushing, we really are not moving as fast as we ought to."

He outlined several other projects under way, including a national sensor network that pulls together pictures from cameras monitoring traffic, drains and housing estates into an integrated data source.

As for a national digital ID system, he cited how Estonia has a digital access card for all secure e-services, including national health insurance, bank accounts, making digital signatures and Internet voting.

Asked which policies had the most impact in fostering start-ups here, Mr Lee listed four strategies:

- Creating a pro-business environment where companies can set up shop easily.

- Creating an ecosystem to support start-ups, from having incubators to encouraging venture capitalists and angel investors to invest.

- Being open to foreign talent. "It does not mean that there is no wary observation by Singaporeans: Who is coming in, are they real talent or not, are there too many or not? But we do make ourselves open to talent and that is critical," he said.

- Producing people with technological know-how by focusing on science, technology, engineering and mathematics subjects.

The CFE has recommended a Global Innovation Network for young people to gain exposure to start-ups abroad and be inspired to start their own things, Mr Lee noted.

"The problem is not lack of resources from the Government," he said.

"Really what is needed is the talent, the drive. And we just have to get out of the way and enable you to do that."

Mr Lee noted that Singapore has built up trust between its Government and people because economic growth has benefited most people.

But as the economy slows, the Government has to convince people to work together to attain 2 to 3 per cent growth, which is good by any international standard, he added.

For if society splits, "Singapore would become a very unhappy and much, much less successful place. It is our responsibility as a government to have policies which will not let that happen," he said.

roysim@sph.com.sg


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Experts: Yes, make Safe Riding Programme a must

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Safety course for bicycles and PMDs to be rolled out in July.

Should it be compulsory for students?

Cyclists and personal mobility devices (PMD) users will soon get a free lesson on riding safely.

From July, a 90-minute Safe Riding Programme (SRP) will be made available at selected community centres, schools and migrant worker dormitories.

Since May last year, the Land Transport Authority (LTA) has been working with the Singapore Road Safety Council to conduct pilot sessions with close to 100 people, including migrant workers and other members of the public to refine and update the SRP.

Given the Government's push towards a car-lite society, should the SRP be made compulsory for students?

Yes, said experts approached by The New Paper.

Mr Steven Lim, president of Safe Cycling Task Force, said: "Singapore is trying to push cycling and PMDs as a first and last mile solution.

"Beyond building infrastructure for this new lifestyle, education should also be enhanced in tandem.

"For example, students in the Netherlands have to go through bicycle training and are required to (take) a test."

Mr Lim, who is also vice-president for safety and education at the Singapore Cycling Federation, suggested that the SRP could be conducted when upper primary pupils visit the Road Safety Community Park, and when Secondary 3 students go through the Outward Bound Singapore camp.

He added: "Just like how all pupils are required to learn swimming, learning the basics of cycling or a kick-scooter can also save lives."

Tanjong Pagar GRC MP Melvin Yong, who is a member of the Government Parliamentary Committee for transport, also thinks good riding practices should be taught in schools.

He said: "To build a car-lite society, it is important we start cycling education from a young age.

"It would be useful if learning how to cycle safely can be incorporated into the school curriculum. Our children can also pick up a life skill in the process."

While Mr Denis Koh, who represents PMD users in LTA's Active Mobility Advisory Panel, thinks it will be "highly beneficial" to introduce the programme to students, he emphasised that the SRP is meant for anyone on wheels.

Mr Koh, who is also the chairman of e-scooter enthusiast group Big Wheel Scooters Singapore, said: "Most importantly, the programme reflects not only safety but awareness.

"Awareness puts forward social empathy, defensive riding (to anticipate the unexpected) and socially responsible riding etiquette."

Ride safe with pro tips in July

From July, a 90-minute Safe Riding Programme (SRP) will be made available at selected community centres, schools and migrant worker dormitories.

To encourage interest and participation, the SRP will be fully subsidised for a while.

Besides safe riding practices and rules of conduct, participants will also learn about maintenance and servicing of equipment, and how to conduct pre-ride checks and plan routes.

In addition, riders and cyclists will be taught about the types of paths and the difference between off-road and on-road cycling.

They will also be trained on basic device handling methods and hand signals for cyclists.

Participants will be taught how to manoeuvre their bicycles, personal mobility devices or power-assisted bicycles safely, and react to various situations when riding on public paths.

Mr Steven Lim, president of the Safe Cycling Task Force, who conducted several pilot sessions of the SRP, urged cyclists to consider joining it.

He said: "Many people think they know how to cycle, but they could have picked up the wrong skills. The course will cover basic but essential fundamental skills, and it will be different learning from a professional."

linheng@sph.com.sg


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Singapore, Chongqing sign 10 deals

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Singapore and Chongqing can take advantage of the Chinese city's free-trade zone (FTZ) and explore cooperating in new areas, said Minister in the Prime Minister's Office Chan Chun Sing yesterday.

He was speaking on the sidelines of a ministerial dialogue with the Singaporean community in Beijing after he witnessed the signing ceremony of 10 commercial pacts between Singapore and Chongqing companies as part of the Chongqing Connectivity Initiative (CCI).

The total value of the deals is about US$1.4 billion (S$1.97 billion).

The CCI is Singapore and China's third joint project.

It aims to help drive growth in China's less developed western region by improving Chongqing's transport and services links to the region and beyond.

Mr Chan said Singapore and Chongqing could look to co-operate in new sectors such as medicine, education and infrastructure under the FTZ.

"We could link up the CCI concept with the new FTZ concept, and we are excited by this," said Mr Chan.

In an interview with China's Xinhua news agency yesterday, Deputy Prime Minister Teo Chee Hean said much progress has been achieved in the CCI project.

In financial services, more than US$6 billion worth of cross-border deals have been agreed and completed, helping Chongqing-based companies access cost-efficient funding here, he said.

Both sides are in talks to develop a new direct trade route that will connect Chongqing to South-east Asia via the Beibu Gulf in southern Guangxi.

A Singapore-Chongqing Digital Super Highway that promises greater high-speed information technology connectivity between western China and South-east Asia is also in the works, he added.

As part of the commercial signings, two new projects to expand Chongqing's transport links to South-east Asia and Central Asia were launched.

They are the Chongqing Logistics Development Platform (CLDP) and the Multi-Modal Distribution and Connectivity Centre (DC).

The CLDP, a company set up to do logistics planning, will develop standards and best practices for the transport and logistics industry.

The DC is a logistics hub that caters to transport modes such as river, rail and air, said IE Singapore.

The agency will form a work group with Chongqing's municipal government to oversee and support the roll-out of these two projects.

"We hope the projects will serve as a model for future co-operation and play a leading role in spearheading other similar projects," said Mr Tang Zongwei, chairman of the Chongqing Liangjiang New Area Development and Investment Group.

It is taking part in both projects with other Singapore and Chongqing players.

The other eight agreements signed cover areas in transport and logistics, information and communication technology, finance and healthcare.

kohping@sph.com.sg


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Deputy director of PA went from sleeping in class to masters

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He was lazy, slept in class, loitered outside after school and occasionally got into fights.

He was also not interested in his studies and had to repeat his O levels.

At 18, Mr Roy Chew joined the Institute of Technical Education's (ITE) Certificate in Business studies (Accounting) while continuing to work part-time.

He finally buckled down and at the age of 40, Mr Chew will be graduating from Nanyang Technological University with a master's in marketing and Asian consumer insights in July.

Now a deputy director at the People's Association, Mr Chew grew up in a three-room flat in Ang Mo Kio with his two sisters, grandparents and parents.

When still a student at Bowen Secondary School, Mr Chew had to work part-time and usually reached home after 10pm.

He said: "At that time, I felt disappointed and ashamed because my older sister had already set the bar."

She had done well enough in her studies to enter a junior college and later the National University of Singapore.

PROUD

Mr Chew signed on with the Singapore Police Force after he left ITE to earn a stable income.

When he turned 27, the police sponsored him to do a diploma in management and police studies at Temasek Polytechnic.

The stint opened his eyes. He saw that what he learnt in school could be applied in daily life.

He said: "The management modules I learnt were relevant to my police work. I gained new perspectives and this made me more hungry for knowledge.

"I wanted to catch up on lost time..."

The process of learning was refreshing for him.

Mr Chew said: "There were too many things I didn't know. I gained new perspectives and this fuelled my hunger."

At 30, he obtained his first degree, a bachelor's with honours in marketing at MDIS.

Mr Chew now has two daughters, aged eight and two, with his 37-year-old housewife.

He said: "(Sometimes, when studying for my master's) I had 15 consecutive full-day classes. It was very painful, because I had to juggle work and the birth of my second child.

"But I've been through hardship before and I knew the only way was to press on.

"My hardship kept me grounded and made me tougher in overcoming challenges. If the challenge is tough, I'll be tougher to overcome them."

Mr R Ravindaran, section head of physical education (PE) at ITE College Central, said of Mr Chew: "He was a dedicated, determined and disciplined student who always gave his best.

"He is a highly motivated individual and it's heartening to know he has done well."

tanpya@sph.com.sg


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What keeps PM Lee up at night, the websites he visits, and his hopes for start-ups

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SINGAPORE - At a dialogue organised by venture capital firm Sequoia Capital here on Friday (Feb 24), Prime Minister Lee Hsien Loong also fielded questions on such issues as what keeps him awake at night, the websites he monitors, and his hopes for the future.

The session was part of Camp Sequoia, Sequoia Capital India's annual technology summit, and brought together over 100 leading innovators and disruptors from more than 10 countries across the Asia-Pacific.

Here are edited extracts of Mr Lee's replies.

Q: What is your view of the current state of start-ups in Singapore and where do you see this headed in the next three to five years? What is your favourite interview question when you are hiring Ministers?

PM: Firstly, I think the start-up scene has livened up. There are young people in Singapore who are trying things. There are also a fair number of young people who have gone into the Valley in California, who have been caught by the bug and the enthusiasm and are not only working in tech companies but come out and are doing their own start-ups in Silicon Valley. That is a very good sign, we would like more to do that. In fact, that is one of the recommendations from the Committee on the Future Economy report, to set up a Global Innovation Network where our young people can go anywhere - whether in the region, Southeast Asia, India, China, or America, Israel, Europe - be immersed in the environment, find out what the exciting things are and be inspired to start their own things. I think that more will do it; not everybody will succeed.

As of now, I suspect that the technical content of the start-ups vary and some meet new market needs, some really are putting up traditional businesses. But that will sort itself out. The problem is not lack of resources from the Government. Really what is needed is the talent, the drive. And we just have to get out of the way and enable you to do that.

As for questions which we ask potential officeholders or potential Members of Parliament, I have done many of these interviews. We ask what they read so we get some sense of what their interests are. We ask what they have been doing outside of their work so we see whether they have an interest in social issues, whether they have an interest in helping people. We ask what policy issues they care about and have a view on and would like the Government to change. That is usually the question which they find the hardest to answer because they are not sure whether to tell us that we are dead wrong on something or other. But if they give us a good answer, we give them very high marks.

Q: What are you afraid of? What keeps you up at night?

PM: Well, some of the things which keep you up at night, you cannot do anything about. We spent a lot of time worrying about the United States presidential election.

There are other things which can go bump in the night because we are in uncharted waters. There is a major change of direction in the US. Other powers will react and how does that interaction work out? If it is a rebalancing, that is manageable. If it is destabilization, you do not know what the consequences are. That is one big global uncertainty.

Within the region, we also watch very carefully the trends and our neighbouring countries. Whether they are focused on regional co-operation and integration, or whether their focus is on economic nationalism - like the mood in the US and the developed countries - and are therefore turning more inwards. We monitor this. It can happen. Because when you are a small country like Singapore, you know that you have no choice. When you are a big country, two, three hundred million people, you feel that you can strike a different balance. And if you strike a different balance, you cannot calculate all the consequences. Everybody says the right thing. If you interview world leaders, everybody will say they are for free trade. But what they mean by it and what they do when they say they are pro-free trade, you have to watch and see. That keeps us up.

We also have to watch our own domestic population trends, our demographic trends. That worries us a great deal and again it is something with no easy solution. We can do certain things but you cannot drastically change it. Our birth rate is too low. The average fertility is 1.3 per female. It has to be 2.1 to just replace ourselves. We can top up to a certain extent with new citizens, with permanent residents from overseas. But you must have a core which is transmitted from generation to generation, and transmitted by birth. It cannot all be somebody naturalized. Otherwise the essence of the country somehow disappears.

That is something which we are still working with. We are doing all the things which seem sensible to do. Tax credits, tax incentives, cash bonuses, pre-school facilities, infant care facilities, paternity leave, more paternity leave, houses.

Q: I think people would be interested in hearing you describe your favourite websites and the favourite applications that you use, and what you yourself do on the Internet.

PM: I have on my desktop the news websites open: BBC, New York Times, Straits Times, Channel News Asia. They are there all the time. Because of that, I do not watch the television news anymore. If you want to see the snippet, it is there all the time. I have Facebook open and Instagram, because I have accounts. I track what is happening to my posts, what people are saying, and whether we have to respond to it or not. It is quite useful because without those, I would not reach out to significant segments of the population, here and overseas. It is also fun, if you do not become addicted to it.

What other websites do I go to? I look at a page called Astronomy Picture of the Day. Some of you may know of that. Every day there is a picture, a nebula, a supernova, the sun, rings of Saturn, something like that. I sometimes look at blogs by mathematicians to track what they are doing. I follow Terry Tao's [Terrence Tao Chi-Shen] blog. He covers all sorts of things. Usually I get lost after the first two paragraphs of his post but it is interesting to know what he is working on. He is the chap who proved that you can have as long a series of primes in arithmetic progression as you like. In other words, you can have ten primes which are in arithmetic progression or one hundred or one thousand. It is something which people were looking for many, many years. He has done many other things.

I look at photography websites because I take pictures. You pick up ideas looking at what people do, how they take the pictures. Some hints, some sense of what you are looking for and how you analyse a scene. Now when I look at pictures, you do not just say it is very pretty. You figure out where his leading lines are, where his focuses are, whether he put it on the one-third line or not and all sorts of technical things. It is like wine, oenophiles drinking wine and activating the brains instead of just the taste buds. But it is fun.

I use the applications which match these things. I use Kindle. I read mostly on Kindle now because it is much more convenient than carrying a book, although it does not get absorbed as well as with a physical book. With a physical book you have a sense of where you are, how far to go, where they fit together. You can flip back, you can side-line. You can sort of do that in the Kindle, not the same, but overall the convenience makes it worthwhile.

I have lots of other apps but I use them less often. Google Earth, from time to time. iTunes, not very often. I tried Spotify. I signed on and from inertia, I left it on for about two years and I was paying them $10 a month. I will tolerate the advertisements every 20 minutes if I decide to listen to them again. That is where I am.

Q: While all of us here come from all walks of life, from different parts of the world, one thing we share in common is that we are all dreamers and we all work every day and we work very hard to achieve these dreams. I would love to understand from you, what you want to see more from us.

PM: I hope you succeed in your dreams to change the world. You do not know who will succeed. It may be to a greater or lesser degree but collectively the ferment, the effervescence, the ingenuity and brilliance which has gone into the tech scene has already made a big change in the world. Some of it, a lot, for the better, and the downsides, we are having to learn to live with. I think the way has to be forward and not backwards. We can have driverless vehicles. We need driverless vehicles. It will make a difference to human beings, to the human condition. If we can have personalised medicine, I think we should go for personalised medicine, and we will be able to treat human beings better and improve their lives. To go the other way is completely a dead end.

I went to Cuba once. I was a student at the Kennedy School in Harvard on the Mason Program and we had to vote where to go for Easter break in order to learn about economic development. I voted for Mexico but I was out-voted. The students in 1980 believed that in Cuba there was some magic about economic development. We went there, we spent a week. They lectured us, they brought their planners, their officials. They were not unintelligent people but they were operating that system. And one of them told me something which left an indelible impression. He said, "If ever somebody invents a machine which will save manpower and then become more efficient and I do not need all these people whom I am hiring, then I will take him and the machine and throw him into the deep blue sea". That was their philosophy of creating jobs and spreading well-being amongst the population. It was a total dead end.

I went to buy an ice-cream in the park. I queued up five times. First, you get a coupon. Then, you present the coupon. Then, they prepared the ice-cream. Then, when the ice-cream is ready you go somewhere else and you pay. After that, you come back and you collect the ice-cream. They were putting this philosophy into action - or inaction. Look where it has led them. In the end, you have no choice. You have to open up. And I think for humankind too, the way forward is with technology. Use it, master it, and make life better for people.

Q: Asian society is known to have a lot of mistrust amongst people and that is coming from different racial backgrounds. Singapore has achieved a great amount of trust among citizens and therefore the economic progress is natural. What advice would you give to businesses to tap into learning how to create trust and make commerce easier to do, for a mistrusting society, let us say India, where every transaction has a lot of mistrust behind it?

PM: I do not know what the solution is. Technology, to work in a situation where you do not have trust, I can imagine that. All the sharing economy apps, the Uber, the Lyft, the Airbnb, you establish mutual rankings, assessments, and then you more or less know whether the other person is reliable or not. That sort of thing, you can do. To change your society, that is much harder.

You say that in Singapore, we have growth because we have trust. But it also works the other way around. We have trust because the growth has benefited most people and people accept that this is something which is for them. It is going to be harder now because the growth will be slower and we have to convince people, let us work together, at least we get this 2-3 per cent growth, it is good by any international standard.

If you did not work together and you were at odds and you split - either regionally, like in India, with race and religion and caste, and geography on top of that, or in America, between the coasts and the centre, between the red and the blue states - I think Singapore would become a very unhappy and much, much less successful place. It is our responsibility as a government to have policies which will not let that happen.


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Singapore works on future with China

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The relationship between Singapore and China is not just deep and broad-based - it is also forward-looking, Deputy Prime Minister Teo Chee Hean has said.

That Singapore has sent a delegation which includes a number of younger ministers "shows the forward-looking nature of the relationship we are building with China", Mr Teo told Singapore reporters at the end of a high-level meeting in Beijing yesterday.

"We brought younger ministers along so they can continue the relationship that was built by our senior leaders, Mr Deng Xiaoping and Mr Lee Kuan Yew, through the generations," said Mr Teo, who is also the Coordinating Minister for National Security.

"We had the opportunity also to meet some of the new Chinese ministers."

Mr Teo noted that Vice-Premier Zhang Gaoli, with whom he co-chaired yesterday's meetings, was happy to see a new generation of ministers, mayors and party secretaries on his side and younger ministers on the Singapore side.

This new generation is "now continuing with this very long-standing relationship, which will take the relationship further, from strength to strength, into the future", he said.

SYNERGISE

Xinhua news agency yesterday quoted Mr Zhang as saying that China and Singapore agreed to further synergise development strategies and deepen mutually-beneficial co-operation to advance their ties.

"China attaches great importance to developing relations with Singapore and is willing to make joint efforts with the country to sincerely implement the consensus reached by leaders on both sides," Xinhua quoted Mr Zhang as saying.

On yesterday's meetings, including the 13th Joint Council for Bilateral Cooperation (JCBC), a high-level platform to find ways to deepen and broaden the Singapore-China relationship, Mr Teo said they were good, with practical outcomes.

This was demonstrated by the four Memorandums of Understanding signed yesterday and another 15 on Sunday, linked to three government-to-government projects: the Chongqing Connectivity Initiative (CCI), Tianjin Eco-City and Suzhou Industrial Park.

Mr Teo and Mr Zhang also presided over the meetings of the joint steering councils for the three government-led projects.

On the CCI, Minister in the Prime Minister's Office Chan Chun Sing, who is in charge of the project, said yesterday that while it has deepened and is continuing to grow in different dimensions, "the good efforts must not stay only in Chongqing" but "be able to be replicated in other parts beyond Chongqing".

suinoi@sph.com.sg


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SCDF personnel: Ferocity of Tuas fire shocking

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When operationally ready National Serviceman Corporal Tan Zhi Wei, 23, fought last Thursday's blaze at Tuas View Circuit, the road had cracked from the heat and the oil and sludge that covered it was bubbling.

The firefighters' canvas hoses were burnt and the metal nozzle melted.

Only his fire-rated boots kept his feet safe.

Cpl Tan, a full-time chef at a cafe, was driving to Tuas View Fire Station for his in-camp training when he saw columns of thick black smoke from afar.

When he reached ECO Special Waste Management, whose premises were ablaze, he was stunned by what he saw.

He said: "I was shocked but there was no time to think."

The Singapore Civil Defence Force (SCDF) sent 200 personnel and 38 emergency vehicles, including three unmanned firefighting machines, to battle the blaze.

For some of the firefighters, who were activated at about 6.15am, it was just two hours before the end of their 24-hour shift.

A team of about 16 responders were the first to arrive at the scene five minutes later.

Full-time National Serviceman Sergeant Syazrul Hakim Zulkifli, 23, was one of them.

He said the heat could be felt from inside the fire engine.

The sky was still dark and visibility was made worse due to the thick smoke, and the wind was blowing it towards them.

Under the command of Rota Commander Captain Shawn Tan (see report below), the team tried to contain the fire until reinforcements arrived.

Sgt Syazrul said: "From afar we could see the smoke and smell the chemicals. We could also hear the explosions and feel the heat."

He said oil seeped into the drainage and the fire suddenly spread beneath them.

CLOSE CALL

Some parts of their gear were burnt and even their hoses were damaged. They then received orders to retreat.

He said: "Some of the equipment that we used was left inside the fire. So we had to move the vehicles and set up the hoses again."

Both Cpl Tan and Sgt Syazrul said this was the biggest blaze they had faced so far.

They took four hours to extinguish it.

One firefighter was taken to Ng Teng Fong General Hospital with heat exhaustion and has since been discharged.

There were no other casualties.

Tuas View Fire Station was opened in 2014.

In a Facebook post on Thursday night, Home Affairs Minister K. Shanmugam praised the SCDF for the way they tackled the blaze.

Shanmugam: Firefighter Tan is a true professional

She was the first female responder at the Tuas View Circuit fire last Thursday.

Rota Commander Captain Shawn Tan, 28, led the first team of firefighters from Tuas View Fire Station to battle the inferno.

Cpt Tan, who is married with no children, is also the only woman working at the station.

She has been with the Singapore Civil Defence Force (SCDF) for almost two years and said this was one of the biggest fires she had fought.

She said: "The adrenaline is there to cover the jitters.

"Our training is very important to ensure everything is second nature to us.

"By the time we handed over to the next shift, we were all quite tired."

Minister for Home Affairs and Law, Mr K. Shanmugam, visited the firefighters at the scene that night.

He praised the SCDF on his Facebook page and highlighted the efforts of Cpt Tan.

He posted: "She was on duty yesterday, spent all of today firefighting and will be on duty again tomorrow.

"When I asked her how she felt, she said it was a meaningful job! True professional."

Cpt Tan was previously an army regular for six years.

She also dives and is now a rescue diver and divemaster.

Her father was sceptical about her joining the SCDF at first.

She said: "I told him I have a higher calling elsewhere. At that point in time he was very ill, so I told him you have to trust me on this. When I went for my training, he passed away."

hmang@sph.com.sg


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LAMC takes responsibility for Guns N' Roses concert woes

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With just one road leading in and out of the venue and no public transport infrastructure in sight, the Changi Exhibition Centre (CEC) is not your typical concert venue.

But Mr Ross Knudson, co-founder of LAMC Productions, which organised last Saturday's Guns N' Roses concert here, fiercely defended his choice of venue, which was used previously for just one other concert - Metallica in 2013.

"It is absolutely superior as a concert venue. There is so much more going for it. It is a flat cement surface. There is a huge lobby area to sell drinks and merchandise. It leads beautifully to an outdoor space with a picturesque beautiful location and a nice breeze," he told The New Paper yesterday.

Many of the 50,000 concert-goers thought otherwise.

Read also: Company behind RFID wristbands used at Guns N' Roses concert faced challenges with organisers

Some had issues getting to and from the venue due to the congestion on Aviation Park Road, the only road that leads to the CEC.

Others were upset about the credits they had to buy in advance for the food and beverages, and which they could not use because the food and drinks ran out.

Photo: The Straits Times

LAMC said it will refund the unused credits.

The problem with the concert - LAMC's biggest show to date - was the lack of staffing and expertise in running large-scale events, Mr Knudson conceded.

"It overwhelmed us. We needed a general in the venue, and we needed another general outside - basically military operation-style - to do it," he said.

Adding that there was miscommunication with third party vendors, he said: "I don't want to blame anybody. We want to take full responsibility, keep figuring it out and make (the venue) better for the next time we use it."

Event organisers told TNP that the venue was the concert's Achilles' heel.

Infinitus Productions director Jeffrey Foo said: "Venues like the CEC are not meant for a concert or festival because it will start and end at a certain time. A flush of participants or people leaving at the same time creates a choke point."

The Esplanade Co's Ravi Sivalingam said it works closely with Home Team agencies to manage crowds for large-scale events, such as the Marina Bay Singapore Countdown.

The head of hospitality and services said: "(Measures) include increasing security patrols and maintaining greater visibility of our security personnel so that members of the public can approach them for assistance, where necessary."

Mr Knudson said the boo-boos will not stop him from holding future events at the venue.

He will consult experts on how to make the CEC work as a concert venue.

"I love the venue, and I am determined to make it work. It is the only large-scale event venue here and it really is the most viable.

"As for the National Stadium, we have no plans to use it. It is beautiful, but it is built for football," he said.

Read also: No Appetite for Dysfunction: Expect Guns N' Roses gig credit refund options by Wednesday

FORGIVING

Mr Foo asked for the naysayers to be more forgiving towards LAMC.

"It is important to try to understand the event producers' point of view. Of course, they don't want a great event to be tarnished by people getting stuck.

"That was what happened to some of our events in the past. It was not a good feeling," he said.

Mr Knudson apologised for not meeting the expectations of concert-goers, but said he is staying positive.

"We are going to keep trying. We got knocked down on Saturday, but we are getting up."

Read also: LAMC Productions gets flak for 'nightmare' organisation of Guns N' Roses concert


This article was first published on February 26, 2016.
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